We help Movistar protect its customers against fraud with advanced identity verification

Movistar has implemented an advanced identity verification system that enhances customer security and authentication to combat fraud. This system allows them to securely and efficiently perform operations and transactions, such as changes to their personal information or contracted services.

This advanced verification system by Movistar has been developed in collaboration with Telefónica Tech and Daon, who have contributed their Digital Onboarding solution to ensure customer identities verification and data protection. This way Movistar and O2 customers can enjoy a safer and more convenient user experience when performing operations and transactions through any channel (in-person, over the phone, and online), such as bill management or changes to contracted services.

This digital onboarding solution is crucial in the fight against fraud and safeguarding customers during registration and authentication processes. Utilizing AI systems, biometric authentication, and identity verification, this technology significantly reduces the risk of identity theft. It ensures Movistar and O2 customers' effective identification and their data protection.

Our advanced verification and digital onboarding solutions with biometric authentication demonstrate our commitment to combating online fraud and providing innovative and secure technological solutions to businesses.

◾Please note that the press release is only available in Spanish.