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We promote a more secure, efficient, and citizen-centered Public Administration through digital technology

The digital transformation of Public Sector: innovation, efficiency, and inclusion at the service of citizens

Public administrations are undergoing a key digital transformation, driven by technological advances and a more connected and demanding population. Frameworks such as the 2021-2025 Public Administration Digitalisation Plan and Digital Spain 2026 are guiding this change towards a more agile, efficient as well as inclusive administration, focused on improving the citizen experience and the quality of public services.

Digital sovereignty is becoming strategic in this process to ensure that sensitive data remains under public jurisdiction and control. This strengthens legal protection against external interference, ensures the continuity of critical services in contexts of geopolitical uncertainty, and creates the necessary framework of trust to deploy advanced technologies such as artificial intelligence. At the same time, it boosts the local technological ecosystem, competitiveness, talent retention and the creation of public value.

To move forward, it is necessary to address challenges such as system interoperability, cybersecurity, data protection and process automation, along with a profound cultural change that develops new digital skills and fosters collaborative environments.

Digital transformation goes beyond technology: it involves redefining the relationship between government and citizens through data-driven management models, modern infrastructure and smart operations, integrating technology, talent and good governance to achieve open, inclusive, sustainable digitalisation that builds institutional trust.

OUR EXPERTS

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"The digital transformation of public administrations is essential to offering more efficient, transparent, and citizen-oriented services. Thanks to the integration of AI, IoT, and Big Data, Telefónica Tech drives digital ecosystems that optimize processes, improve decision-making, and ensure sustainable management. These capabilities enable institutions to evolve towards more agile and secure models, fostering innovation and strengthening trust in the relationship between government and society."

Mario Romero Junquera

Public Administration and Defense Manager at Telefónica Tech
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“We assure public administrations that we will adopt the appropriate measures to guarantee sovereignty, security, and control of data. Our proposal includes, within a single contractual framework, advice on the most suitable options and the provision and operation of our own solutions and those of our best partners, as a leading Trusted Operator in Spain.”

Jordi Costa Mur

Head of Multicloud & Hyperscalers at Telefónica Tech
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"The future of IoT in Smart Cities is heading towards the integration of connected infrastructures capable of optimizing mobility, resource management, and urban sustainability. These solutions will enable safer and more personalized experiences in the tourism sector, while contributing to air quality control, energy efficiency, and waste management optimization in the environmental sector."

Esther Cardenal

Head of Smart Cities Solutions at Telefónica Tech

PUBLIC SECTOR IN FIGURES

Figures on key trends transforming the industry

90%

of key public services must be available online according to the EU's digital targets for 2030

“Spain consolidates its digital leadership in Europe, according to the State of the Digital Decade 2025 Report.” La Moncloa (Government of Spain), June 16, 2025.
76%

of EU citizens consider the use of digital health services and connected data to be key by 2030

“Digitalisation of healthcare: EU support for member states effective overall, but difficulties in using EU funds (Special report 25/2024).” European Court of Auditors, 2024.
€13,6 B

has been allocated by the EU for the period 2021-2027 for healthcare digitalisation projects in Member States

“Digitalisation of healthcare: EU support for member states effective overall, but difficulties in using EU funds (Special report 25/2024).” European Court of Auditors, 2024.

OUR VALUE PROPOSITION

Technology at the service of a more secure, smarter and connected Administration

Telefónica Tech supports public institutions in their digital transformation with solutions that integrate digital infrastructures, data analytics, Cloud services and Cyber Security, enabling smarter, more secure and more efficient administration. Digitalisation also involves redefining processes and competencies, promoting interoperability between agencies and ensuring data protection and sovereignty, driving more collaborative and transparent management.

We have the capabilities to accelerate the modernisation process through technologies that guarantee security, operational efficiency as well as sustainability. From Cyber Security and the Sovereign Cloud to intelligent data management, application modernisation and connected cities, we promote a more agile, sustainable, and citizen-centred model of administration.

Sovereign Cloud

We provide sovereign cloud solutions for every level within the Public Administration, protecting the most critical data and services of the State and its citizens while promoting innovation, efficiency, and security. Our cloud solutions guarantee regulatory compliance and agile, reliable management of digital services.

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Data Governance

We develop Data Governance projects that guarantee quality, security, and value. We centralise management, apply agile methodologies, and foster a data-driven culture for efficient digital transformation.

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Smart Metering

We are transforming the management of public services such as electricity, gas, and water. Our technology uses smart meters to automatically record and report detailed and accurate consumption data.

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eHealth & Social care

In an environment where efficiency and personalisation are key, our AI and Big Data solutions, as well as IoT and Connectivity, digitalise clinical processes, improve care and anticipate risks for an agile, predictive and patient-centred healthcare model.

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Digital sovereignty and Cyber Security

The application of Digital Sovereignty in the public sector is crucial to ensuring strategic autonomy, which requires a precise technical and organisational roadmap. We ensure the cyber resilience of public administrations for a secure and reliable digital environment by providing solutions such as Network Security, EDR, and post-quantum cryptography.

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Smart Cities

We drive urban transformation through IoT solutions that integrate sensors, advanced connectivity, and analytics. We improve mobility, energy management, security, and sustainability, optimising the efficiency of cities.

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Data Powered Solutions

We offer valuable insights into mobility and tourism through our Smart Steps platform, combining telco data with external sources to enhance strategic decision-making.

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Business Applications

We help public administrations digitalise and optimise their processes with business applications that reduce costs, simplify management and accelerate their digital transformation securely and efficiently.

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Success Stories

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USE CASES

Post-Quantum security for digital Administration

Anticipate quantum threats through a secure migration plan to post-quantum cryptography. Assess vulnerabilities, protect critical data, and ensure sovereign and resilient digital security.

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Contact Center solutions for han enganced enhanced citizen experience

The integration of voice, data, and digital solutions into a single platform enables centralized and efficient management. It delivers a unified user experience, accessible from any device and adaptable to the needs of each public entity.

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Smart street lighting

IoT technology enables real-time monitoring and control of public lighting. The automatic adjustment of luminaires reduces energy consumption and costs, while data analytics optimizes efficiency and enhances urban sustainability.

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Process automation through generative AI

The application of Generative AI and Natural Language Processing (NLP) allows public administrations to streamline case management, identify similar cases, and automate document drafts, improving efficiency and reducing processing times in legal and administrative workflows.

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Strengthening digital security

Public administrations are enhancing their digital resilience by adopting ENS and GDPR frameworks. These practices ensure security, continuity, and trust in digital public services.

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Tourism insights

Analyze tourist behavior through detailed and anonymized data on visitors — including their sociodemographic profile and mobility patterns — to optimize resource planning and management.

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Find out more about us

🔐 Viscofan has strengthened its cybersecurity model with a managed SOC that enables greater control and visibility across its global industrial environment.

JANUARY 14, 2025

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📳 Bluetooth is so integrated into our daily lives that we barely even think about it. A discreet solution that has been making our device interactions easier for years.

JANUARY 15, 2026

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💻 Digital identity with real user control. Verifiable credentials allow you to share only what’s necessary, when needed and with the right parties, while complying with the new European digital identity framework. 🔐

JANUARY 12, 2025

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Public Sector

The digital transformation of Public Sector: innovation, efficiency, and inclusion at the service of citizens

OUR EXPERTS

PUBLIC SECTOR IN FIGURES

OUR VALUE PROPOSITION

Technology at the service of a more secure, smarter and connected Administration

Success Stories

Modernizing REDUR's cloud infrastructure

We transform CRM management with Dynamics 365 in the United Kingdom

Mobility data to improve decision-making in UK public health

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Public Sector

The digital transformation of Public Sector: innovation, efficiency, and inclusion at the service of citizens

OUR EXPERTS

PUBLIC SECTOR IN FIGURES

OUR VALUE PROPOSITION

Technology at the service of a more secure, smarter and connected Administration

Success Stories

Modernizing REDUR's cloud infrastructure

We transform CRM management with Dynamics 365 in the United Kingdom

Mobility data to improve decision-making in UK public health

USE CASES

You may also be interested

Find out more about us