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  • Digital Operations Center

    A comprehensive, global service for the supervision and operation of Cyber Security and Cloud services

We provide a comprehensive and global service from our Digital Operations Centers with a 360º vision for the supervision and operation of Cyber Security and Cloud services.

The DOC (with offices in Madrid and Bogota) integrates the most agile levels of supervision and 24/7 attention, as well as the specialization of each one of the competence centers, both in cyber security services and solutions, as well as in cloud, of the highest level.

The Service Support Center (SSC), our transversal management and coordination area, is located both in Spain and Colombia. This team is in charge of leading and managing our customers' critical incidents, ensuring that, when an incident occurs, their services, regardless of the nature or geographic location, are restored as quickly and easily as possible, also guaranteeing the control and management of all changes and scheduled and/or executed work.

  • Welcome to our Digital Operations Center
  • Tour of our DOC in Bogota

Learn about the capabilities of the DOC

Supervision

Security and cloud services in customer infrastructures

Integrated by experts for each type of customer

All processes and actions are supervised and controlled these experts, as well as the specialized and multidisciplinary personnel

Modularity and integration

The DOC's end-to-end service has the ability to integrate manufacturers and customers into dedicated conference rooms, thereby increasing service delivery capacity.

24/7 service

To ensure reliable and secure service delivery.

Global resolution for critical services

Management of a governance and control model ensuring that all capabilities are available to maximize the customer experience

DOC and SOCs

DOC & SOCs
3
Spain
From the Digital Operations Center (DOC) for Cybersecurity and Cloud of Telefónica Tech, located in Madrid, we provide comprehensive service with 360º vision to our customers around the world. The DOC has a highly qualified team who work in coordination with the more than 5,500 professionals of Telefónica Tech's global operations team.

In addition to the global operations center, we have one of our 11 Security Operations Centers (SOC) in Madrid.
Our offices
Our offices
About DOC


3
United Kingdom
The Security Operations Center (SOC) in the UK is one of our 11 centers around the world. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Saving lives with Secure Data
Saving lives with Secure Data
We partner with CrowdStrike to bolster our customers' digital protection
We partner with CrowdStrike to bolster our customers' digital protection


3
United States
The Security Operations Center (SOC) in the United States is one of our 11 centers around the world. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


3
Mexico
The Security Operations Center (SOC) in Mexico is one of our 11 centers around the world. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


3
Colombia
Inaugurated in 2023, the Digital Operations Center (DOC) in Bogota joins the one in Madrid. It has the capacity to reinforce operations services, both for our clients in Hispam and the USA, with whom it shares a common time zone, and to provide extended hours support to our clients in Europe.
News
We opened our new Digital Operations Center (DOC) in Colombia
We opened our new Digital Operations Center (DOC) in Colombia
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs
This is DOC in Bogota


3
Ecuador
One of the affiliated Security Operations Centers (SOC) is located in Ecuador. In total there are 11 SOCs worldwide. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


3
Peru
The Security Operations Center (SOC) in Peru is one of our 11 centers around the world. With a 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


3
Brazil
The Security Operations Center (SOC) in Brazil is one of our 11 centers worldwide. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


3
Argentina
One of the affiliated Security Operations Centers (SOC) is located in Ecuador. In total there are 11 SOCs worldwide. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


3
Chile
The Security Operations Center (SOC) in Chile is one of our 11 centers worldwide. With 24x7 service, we provision customers' security architectures and configure them to provide the best possible visibility and protection.
News
Know more about our DOCs and SOCs
Know more about our DOCs and SOCs


DOC IN FIGURES

Our team is located at the DOC headquarters in Spain (Madrid) and Colombia (Bogota), as well as in our global network of SOCs (Security Operations Centers) around the world.

  • ~5,500

    Operations team

  • 6,500

    certifications accrediting our expertise

  • 50,000

    hours pentesting and red team

  • ~17,000

    active virtual servers (VDC)

LEARN MORE ABOUR OUR DOC

  • How is the DOC in Madrid like?
    It is a 1,000 m2 space, divided into three different areas: one completely independent and the other two connected to each other. It is equipped with the latest technologies, each area has a monitoring room with large video walls and a crisis room with the latest technologies in unified communications. Our DOC team of experts provides uninterrupted service to our customers.
    How is the DOC in Madrid like?
  • How is the DOC in Bogota like?
    It is a space of 500 square meters, consisting of two different areas (Cyber Security and Cloud) and two multi-technology integration rooms, with 2 large video walls and the best technologies and professionals who provide 24/7 service, 365 days a year to our customers.
    How is the DOC in Bogota like?
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