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Energy & UtilitiesPolicies and certificates
Find below all policies and certificates of Telefónica Tech.
Policies
Quality and Environment Policy
Telefónica Tech is committed to driving technological transformation through the different lines of services we provide: Cyber Security, Cloud, Internet of Things (IoT), Big Data, Artificial Intelligence, and Blockchain.
Quality is one of the main focuses of Telefónica Tech's work. We are aware that our work only makes sense if it is oriented to complete customer satisfaction, and we are also aware that this cannot be achieved if we do not carry out our work under quality policies that facilitate it. In addition, we are committed to complying with legal, regulatory and Integrated Management System (IMS) requirements, as well as with the continuous improvement of its effectiveness, bearing in mind the needs of all stakeholders.
The Management and the entire Telefónica Tech team are committed to a comprehensive quality policy that plans, documents, implements, and provides improvements to the processes and serves to achieve excellence in our services and total customer satisfaction. Telefónica Tech is therefore equipped with the necessary tools and training to achieve and maintain this policy on an ongoing basis.
In this continuous improvement, Telefónica Tech's management is committed to:
To this end, Telefónica Tech's Management will provide the necessary resources to be able to apply the quality standards, and the whole team is committed to make the best possible use of them to achieve the shared objective of quality. This policy is the frame of reference to establish and review the quality objectives of our organization, being reviewed annually for its continuous adaptation.
You can consult Telefonica's Global Environmental Policy for more information. This policy also applies in general to our company as a member of the Telefonica Group.
Service Management Policy
Telefónica Tech is committed to driving technological transformation through the different lines of services we provide: Cyber Security, Cloud, Internet of Things (IoT), Big Data, Artificial Intelligence, and Blockchain.
The Management and the entire Telefónica Tech team are committed to a comprehensive quality policy that plans, documents, implements, and provides improvements to the processes and serves to achieve excellence in our services and total customer satisfaction. Telefónica Tech is therefore equipped with the necessary tools and training to achieve and maintain this policy on an ongoing basis.
Telefónica Tech's management is committed to:
Senior management is responsible for establishing, maintaining, and achieving continuous improvement of the Service Management System and therefore of the services provided, allocating adequate resources and ensuring compliance with this policy.
All employees are responsible for complying with the procedures and controls established in the service management framework, as well as for reporting any security incident or non-compliance.
To this end, Telefónica Tech management will provide the necessary resources to be able to apply the service management regulations. The entire team is committed to make the best possible use of these resources to achieve the shared objective.
This policy is the reference framework to establish and review the service management objectives of our organization, being reviewed annually for its continuous adaptation.
Policy on Safety, Health and Well-being at work
All the companies of the Telefónica Group are committed to following a series of global principles that promote the promotion of Health, Safety and Well-being at Work. In particular, at Telefónica we have a specific Policy whose purpose is precisely to ratify said commitment to Safety, Health and Well-being both with respect to its employees and throughout our supply chain and partners.
TELEFÓNICA IOT & BIG DATA TECH, S.A.U.
Policy on Safety, Health and Well-being at workTELEFÓNICA CYBERSECURITY & CLOUD TECH S.L
Policy on Safety, Health and Well-being at workTELEFÓNICA TECH S.L.
Policy on Safety, Health and Well-being at workSecurity Policy
For more information, please note that you can also view Telefónicas Global Security Policy, which also apply generally to our company as part of the Telefónica Group.
Certificates
Our main responsibility and one of our main objectives is to offer our customers innovative solutions and services that meet the highest standards of quality and security.
As a sign of guarantee and reliability for our customers, Telefónica Tech Cyber Security & Cloud regularly undergoes independent audits for the certification of its management systems in accordance with the main international standards
Environmental Management Certificates
Safety, Health and Well-being at work Certificates
TELEFÓNICA IOT & BIG DATA TECH, S.A.U.
ISO-45001TELEFÓNICA CYBERSECURITY & CLOUD TECH S.L
ISO-45001Quality Management System Certificates
Information Security Management System Certificates
TELEFÓNICA CYBERSECURITY & CLOUD TECH S.L
Cyber Security Services
ISO/IEC 27001:2022 IQNET CERTIFICATECloud Services
ISO/IEC 27001:2022 IQNET CERTIFICATEService Management System Certificates
Anti-bribery Management System Certificate
TELEFÓNICA TECH PERÚ S.A.C
ISO 37001:2016 IQNET CERTIFICATE COMMITMENTS TO THE ANTI-BRIBERY MANAGEMENT SYSTEM - ISO 37001SAP Certificates
TELEFÓNICA CYBERSECURITY & CLOUD TECH CHILE SPA
SAP Certificate in SAP HANA OperationsTELEFÓNICA TECH PERÚ S.A.C
SAP Certificate in SAP HANA OperationsNational Security Scheme (ENS) Certificates
TELEFÓNICA CYBERSECURITY & CLOUD TECH S.L
National Security Scheme category HIGH National Security Scheme category MEDIUM National Security Scheme category BASICTELEFÓNICA IOT & BIG DATA TECH, S.A.U.
ENS CertificateTISAX: Information Security Management System - Automotive Sector
TELEFÓNICA CYBERSECURITY & CLOUD TECH S.L
TISAX: Trusted Information Security Assessment eXchangeSOC 1 - Type 2 & SOC 2 - Type 2 Certification
Service: Telefónica Tech Cloud Platform – Spain Telefónica Cybersecurity & Cloud Tech, S.L
If you have any suggestion or claim, and need customer service, contact our Quality area