Telefónica Tech launches Generative AI platform to create customisable virtual assistants

Today we are announcing the launch of our new platform, Telefónica Tech GenAI Platform, designed to help companies of all sizes and sectors adopt Generative AI technology quickly and easily through personalized virtual assistants.

Our platform stands out for its plug-and-play capability, which eliminates the need for complex configurations, and offers access to the most advanced versions of leading language models, LLM. This provides power, adaptability, and flexibility without compromising information control, which remains within the client's infrastructure.

Among other use cases, our platform allows companies to improve customer service, anticipate trends through advanced data analysis, and increase productivity in key areas such as human resources management or financial planning.

Telefónica Tech GenAI Platform is compatible with the technology of different hyperscalers, offering API connections and adapting to business needs. It allows comparing open, open-source, and proprietary models in terms of cost, performance, and latency, and ensures efficient performance through real-time monitoring tools.

Additionally, our platform complies with data governance policies and processes to ensure secure connection with various data repositories and is designed to comply with the EU AI Act and be governed by the specific laws of each country or region.

With more than 400 AI professionals and ten research centers, at Telefónica Tech we continue to expand our capabilities to provide AI services to the business world, helping organizations develop personalized assistants and agents.