From data to value: How we empower customer service with Business Intelligence

Driving business growth means turning data into real value, and at Telefónica Tech we make it possible with our dashboard solution integrated with Genesys Cloud. With the ability to display customer service key metrics in real time, it delivers a multichannel view that boosts efficiency, optimizes resources, and enhances the user experience.

With intuitive dashboards tailored to each organization, the solution turns every interaction into a business opportunity. The benefits are clear: reduced operational costs, increased customer loyalty, enhanced brand reputation, and higher revenues through cross-selling and upselling strategies. All this is supported by operational, commercial, and quality reports that enable smarter decision-making and accelerate results.

María José Giné Casals, Omnichannel & Cloud Comms Product Manager at Telefónica Tech, tells us more. Watch the video!