GlobalData has awarded Telefónica a “Very Strong” rating for its “Digital Workspace” services

GlobalData has awarded us a “Very Strong” rating in its report: “Digital Workspace: Competitive Landscape Assessment”. This recognition highlights our ability to deliver IP voice, collaboration and customer support solutions on a global scale, establishing us as a strategic partner for large corporations and multinational companies (MNCs) in their transition to hybrid work environments.

In the analysis of capabilities by category, Telefónica stands out with a “Very Strong” rating in the areas of “IP Voice”, “Cloud Collaboration Services” and “Customer Support”. The report particularly praises our “Intelligent Workplace” strategy, designed to offer flexible, borderless working, powered by AI tools that improve employee efficiency and automate the customer experience (CX) through intelligent agents.

GlobalData also highlights the expansion of our “Employee Experience” offering, which integrates advanced productivity tools and wellbeing services, as well as our technical capability to deliver PSTN replacement in 45 countries. It also highlights the integration of our solutions with critical business tools such as CRM and workforce management applications (such as SAP or Salesforce), supported by a strong professional services team that supports clients throughout their digital transformation journey.

This milestone is the result of our teams’ constant innovation and our strong presence in key markets, reaffirming our commitment to delivering secure, scalable communication infrastructures centred on the human experience.