Commitment to excellence: a crucial factor for digital transformation

July 23, 2024

We at Telefónica Tech have established ourselves as a benchmark in the field of digital transformation and information technology. The commitment to excellence is manifested in each of the processes developed and, in all operations, from innovation in technological services to the implementation of Cyber Security, Cloud, IoT and Big Data solutions.

We seek not only to offer the best products and services, but also to ensure exceptional quality at all levels.

Process Assurance

We work closely with all business areas to define and document each process, ensuring that real and tangible value is added. This close collaboration ensures that each process not only supports daily operations, but also contributes to long-term competitive advantage.

Collaboration between business areas is key to defining and documenting processes that add real value, support daily operations and strengthen long-term competitiveness.

Each process undergoes a thorough review from conceptualization to approval and publication to ensure its effectiveness. This rigorous approval flow involves multiple stakeholders, including the process owner, the quality team, and executive management. Only after full validation is it considered ready for implementation.

Quality assurance

Quality is a fundamental pillar of our strategy at Telefónica Tech. In order to guarantee these aspects, we implement several practices and methodologies.

Total quality management: with a comprehensive approach to quality management, ensuring that every stage of the process, from conception to implementation and support, meets the highest quality standards.
Certifications and standards: We adhere to international certifications and industry standards, such as ISO 9001 for quality management and ISO 27001 for information security management. These certifications not only demonstrate our commitment to excellence, but also provide confidence to customers.
Monitoring and continuous improvement: At Telefónica Tech we can identify areas for improvement and make proactive adjustments through advanced monitoring systems and data analysis. Continuous improvement is an integral part of its approach to maintaining consistency and quality in all of its services.

Sustainability and social responsibility

Our commitment to excellence at Telefónica Tech also includes a strong dedication to sustainability and social responsibility, applying efforts to minimize its environmental impact and contribute positively to society.

Sustainable Technologies: we promote the use of technologies that reduce energy consumption and carbon emissions, thus contributing to the fight against climate change.
Social Initiatives: we take part in various social responsibility initiatives, supporting educational and community programs that promote technological development and digital inclusion.

Telefónica Tech's commitment to excellence is not just a statement, but a palpable reality in its day-to-day operations. We position ourselves as a benchmark in the technology sector through digital transformation and process assurance, quality assurance, and our focus on sustainability and social responsibility, offering solutions that not only meet customer expectations, but also contribute to a more sustainable and equitable future.