Unlock the full potential of your contact center data with strategic dashboards

Turning information into real value is now the key to business growth. With this goal in mind, we offer an innovative dashboard solution that directly leverages the data provided by Genesys Cloud. This Business Intelligence tool integrates the most relevant customer service KPIs in real time, providing a multichannel perspective that enhances operational efficiency and elevates the customer experience.

With intuitive and customizable dashboards, the solution empowers agents, supervisors, and executives to make decisions based on clear and verifiable information. Its benefits include reduced operational costs, greater customer loyalty, stronger brand reputation, and increased sales through cross-selling and upselling strategies directly from the service.

At Telefónica Tech, we have also designed tailored reports to meet the needs of every organization: from operational, commercial, and performance reports, to quality, experience, and workforce management (WFM). Thanks to automation and seamless integration with Business Intelligence tools, every interaction in the contact center can be transformed into a real business opportunity.

Learn more in this infographic.