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  • Intelligent Automation

    BMC

    Accelerate your digital transformation thanks to back-office automations and integrations

We offer you all the capabilities of a business flow management tool through the BMC Cloud service

Download brochure

In a digital, multi-channel and multi-cloud environment, it is vitally important to have global strategies that take into account both the internal and external aspects of an organization. In this context, workplace management comes into play. ITSM management is a powerful tool for standardizing and improving the service delivery processes of an entire company, as well as facilitating digitalization.
At Telefónica Tech, we provide your company with the most powerful and innovative tool for ITSM Management in the cloud.

Beyond the IT management tool (ITSM), with the BMC service you can apply automation, intelligence and flow management to all areas and processes that make up your company, such as operations management (AIOps), process and workflow orchestration (Control-M) or business process automation (Business Workflow). BMC solutions are designed to accelerate your digital transformation and offer simplified and standardized back-office automation and integrations that provide numerous benefits for customers, employees and end users.

OUR VALUE PROPOSITION

Our service

Telefónica Tech offers you BMC to digitally transform
your business: a next-generation service for ITSM
Management applications in software as-a-service
(SaaS) formats. We help you gain maximum competitive
advantage with an innovative software solution designed
to accelerate digital business: from mainframe to mobile
devices, to the cloud and beyond. If you need help setting up, advanced application configurations or any kind of customisation and bespoke developments, our team of Professional and Managed Services experts are at your disposal

What does it allow?

Streamline and make service and job management
processes more flexible to meet business needs.
Improve decision-making with accurate real-time information.
Minimise risks and strengthen security to the highest
logical and physical levels.
Automate workflows and workloads to dramatically
increase overall efficiency.
Easily scale service delivery as the business evolves./bullet>

BENEFITS FOR YOUR COMPANY

Full control of business performance

Service modelling maps users, actions, projects, and activities in an automated way and shows how they are linked to business services. This information is of great value to the business and improves decision making.

Increased customer satisfaction

We improve user expectations and user experience for problem resolution, incorporating current trends in self-service. We offer the best prices as a direct sales channel.

Automation and advanced service support integration

Incredibly versatile service support platform through shared data models across adjacent disciplines, such as system monitoring, impact simulation, capacity management, administration

Unique portability

As a cloud solution, you can grow in capabilities as your business grows without the need for infrastructure investments or specialised staff thanks to its flexibility and efficiency

OUR DIFFERENTIAL VALUE

  • OUR DIFFERENTIAL VALUE 1

    Application instances deployed under Telefónica’s security and communications umbrella.

  • OUR DIFFERENTIAL VALUE 2

    Direct and personalized dialogue for each client, adapting the BMC service to their processes and tools.

Success Stories

Go to Success Stories

Verified solution with the AENOR Eco Smart seal

  • Learn about the environmental benefits of implementing this solution
    The BMC solution allows organizations to optimize energy use and lower CO2 emissions through shared platforms that provide service.
    We verify the BMC Eco Smart seal with Blockchain, allowing you to verify the environmental benefits of the solution at the time of AENOR certification.
    AENOR Eco Smart seal

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