Provides Heathrow with a clear view of its data across multiple systems and business areas, particularly important for this large organisation with a complex business model.

The airport can get information on all its operations, understand the volume of cargo passing through and discover new trade routes. On retail, it allows them to work with their concessionaires and retailers to make sure they have the right product offering for the variety of passengers. With the security team, they have a better understanding of what incidents have occurred throughout the airport and where they need to invest in preventative measures.

Heathrow’s internal teams are empowered to perform analysis and uncover insights with their function knowledge by being given innovation lab workspaces, built on the central data platform (Heathrow Insights Platform). This enables teams to experiment with data science and access accurate information on impactful Power BI dashboards.

With a secure data foundation in place, Heathrow can look to leverage the new technologies that are emerging such as generative AI, to further enhance insights, operations and passenger experience.