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Energy & UtilitiesLearn how the UK’s busiest airport has become a truly data-driven organisation. Key information from cargo routes through to product-level retail data, has been centralised within Heathrow’s data platform, enabling the airport to uncover intelligent insights. With the support of its data & AI partner Adatis Part of Telefónica Tech, Heathrow Airport is ready to harness the future of AI and data science.
About the project
Highlights of the success story
Centralised Data Platform
Provides Heathrow with a clear view of its data across multiple systems and business areas, particularly important for this large organisation with a complex business model.
Heathrow Insights platform provides cargo, retail and security information
The airport can get information on all its operations, understand the volume of cargo passing through and discover new trade routes. On retail, it allows them to work with their concessionaires and retailers to make sure they have the right product offering for the variety of passengers. With the security team, they have a better understanding of what incidents have occurred throughout the airport and where they need to invest in preventative measures.
Best practice technology
Heathrow’s internal teams are empowered to perform analysis and uncover insights with their function knowledge by being given innovation lab workspaces, built on the central data platform (Heathrow Insights Platform). This enables teams to experiment with data science and access accurate information on impactful Power BI dashboards.
Ability to build out AI modelling
With a secure data foundation in place, Heathrow can look to leverage the new technologies that are emerging such as generative AI, to further enhance insights, operations and passenger experience.
