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Due to Covid-19, Silken hotels needed to reduce the use of brochures and stationery to avoid contagion points and to display room service and breakfast services in the rooms. On the other hand, as many of the staff were not available; they needed to automate tasks such as check-in to streamline processes, especially at the reception desk. Thanks to the Digital Menu solution, Silken Hotels has not only been able to return to business with more security after the pandemic, but it also helps them to digitalise their business.
We tell you about the project
Highlights of the success story
Digitisation of all paper
Digitalisation of all the paper in 25 of its establishments by means of a QR installed in each guest's room that enables the guest: to see the restaurant/cafeteria menu and filter by allergens, to place an order from the room and to see tourist routes in different languages.
Detection of criticisms in real time
Conduct surveys to detect service criticisms in real time.
Feedback to the customer in real time
Give feedback to the customer on the status of their order with mobile notification (on the way, completed).
