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We tell you about the project

Due to Covid-19, Silken hotels needed to reduce the use of brochures and stationery to avoid contagion points and to display room service and breakfast services in the rooms. On the other hand, as many of the staff were not available; they needed to automate tasks such as check-in to streamline processes, especially at the reception desk.

Thanks to the Digital Menu solution, Silken Hotels has not only been able to return to business with more security after the pandemic, but it also helps them to digitalise their business.

  • A digital solution that measures up

Highlights of the success story

Digitisation of all paper

Digitalisation of all the paper in 25 of its establishments by means of a QR installed in each guest's room that enables the guest: to see the restaurant/cafeteria menu and filter by allergens, to place an order from the room and to see tourist routes in different languages.

Detection of criticisms in real time

Conduct surveys to detect service criticisms in real time.

Feedback to the customer in real time

Give feedback to the customer on the status of their order with mobile notification (on the way, completed).

Discover the technologies that have helped make this project possible

What others say about us

    "This is a further step in our leadership and commitment to preserving the health of our employees, customers and suppliers in today's challenging environment"

    Amado Jiménez, Director of HR, Quality and Communication at Hoteles Silken.

Success Stories