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Network Operations Center (NOC): Proactive 5G private network management for critical industries
Connectivity has become a foundational element in industrial sectors. At Telefónica Tech we specialize in advanced private 5G connectivity solutions, ensuring efficient, customized network management for critical sectors such as industry, healthcare, and energy through our Network Operations Center (NOC).
In this context, Telefónica Tech’s NOC plays a crucial role in the continuous, secure operation of these private networks. It serves as a centralized facility where our teams monitor, manage, and maintain telecommunications and data networks. These centers are vital in ensuring uninterrupted network operation, detecting and responding to incidents and issues before they impact systems and users.
✅ With locations in Spain and Brazil, this key network infrastructure center provides constant support and monitoring, managing private 5G networks through a range of technologies and in multiple languages.
Importance of Private Networks in critical sectors
Private networks or non-public networks (NPN), are dedicated telecommunications infrastructures built exclusively for a particular company or organization. Unlike public networks, these are specifically designed to interconnect all smart devices within a company, driving digital transformation.
Based on 4G or 5G technologies, these networks offer secure, customizable, and low-latency connections, making them indispensable for various sectors to ensure safe, continuous, and efficient operations across numerous applications, including:
- Industry: Private networks enable robust, secure interconnections between all components of industrial processes and IoT devices, as well as OT systems for monitoring, controlling, and automating production. Network disruptions can lead to production halts, significant economic losses, and safety issues.
- Healthcare: Private networks are essential for the secure and rapid transmission of medical data, the efficient operation of monitoring systems, and telemedicine or telesurgery applications. A network interruption can delay critical decisions, affecting patient care quality and potentially putting lives at risk.
- Energy: These networks ensure the supervision and control of critical production and distribution infrastructure, guaranteeing a safe, continuous energy supply. Interruptions could cause energy distribution failures, outages, equipment damage, and significant financial losses. This could have especially serious repercussions for hospitals, factories, and other critical facilities relying on a steady power supply.
✅ To ensure network stability and security, Telefónica Tech’s NOC also adopts a proactive approach to identify and resolve potential issues before they escalate into critical incidents, ensuring the constant operability of these networks.
Capabilities of Telefónica Tech’s NOC
- 24/7 service throughout the year, with response times under 30 minutes depending on the priority level of each incident.
- We provide multilingual support in Spanish, English, and Portuguese, with expertise in network technologies from various manufacturers.
- Our key capabilities include incident management and diagnostics, network performance monitoring and initial diagnostics, service restoration management, and preventive maintenance.
- WE adapt our models and SLAs (Service Level Agreements) to meet specific client needs, leveraging Telefónica’s global tools and processes.
Security and recovery
Security is a top priority at our Telefónica Tech’s NOC, which employs core node hardening, encrypted communications, and a privileged access manager.
Additionally, it proactively detects threats and has robust business continuity and disaster recovery plans in place.
Quality management and compliance
Our NOC ensures SLA compliance and designs, implements, and monitors the operational model. Postmortem reports and KPI analysis are conducted to improve services.
Our NOC team undergoes a rigorous selection and training process, with access to global provider training and an internal academy for courses and training sessions.
Conclusion
Telefónica Tech’s NOC stands out for its focus on security, quality, and efficiency. This underscores its importance in critical sectors such as industry, healthcare, and energy.
Its ability to proactively identify and address issues and respond swiftly to incidents ensures industrial processes continuity and the secure, efficient transmission of critical data.
✅ With a global service model and multilingual support, at Telefónica Tech’s NOC we adapt to the specific needs of our clients, ensuring a high level of security and compliance.
