Mobile Identity Summit: mobile as the new platform for identity and trust against fraud and impersonation

As part of MWC 2026, we once again placed digital identity at the centre of the technology conversation by participating in the Mobile Identity Summit, a panel focused on the role of mobile as a trust platform, where our colleague Glyn Povah, Director of Product for Digital Identity at Telefónica Tech, addressed one of the most urgent challenges: how to strengthen digital identity by putting the user at the centre, without compromising the user experience.

Fraud and identity impersonation are evolving at the same pace as digitalisation, further fuelling a growing crisis of trust in communications. Traditional models based on security questions or static data are no longer sufficient. During this session, we shared our vision of the role of digital credentials and mobile identity as tools to return control of identity to the user and build safer, more agile and more trustworthy environments.

Glyn during the session "Identity in Users' Hands: Mobile as the Trust Platform" at the Mobile Identity Summit (MWC 2026).

We validated this digital identity model with a PoC

We have demonstrated this approach in a PoC applied to contact centers, where we used verifiable digital credentials to transform authentication processes and prove that it is possible to increase security levels while simultaneously reducing user friction.

Our model combines robust security with operational simplicity, integrating verifiable identity solutions that enable strong user authentication, reduce handling times and minimise friction, building real trust in every digital interaction.

Our participation in the Mobile Identity Summit is part of a broader conversation around digital identity in the age of AI, both human and non human. In an environment where users, devices, applications, drones or automated systems interact and make decisions in real time, protecting who is who and what is what has become a strategic pillar.

Strengthening mobile identity fits within this global approach through which we address digital trust: a model that protects people, services and connected assets against fraud and impersonation, and that lays the foundations for truly secure and sustainable digital ecosystems. In Barcelona, we shared our experience and also our conviction that identity is the new perimeter. And we must protect it with solutions that rise to the challenge