· The dedicated Webex Calling instance retained the same features and devices, enabling a smooth transition that was tailored to the existing infrastructure and required no additional training.

The solution adapts to customer needs, enabling integration with existing applications and systems, and coexistence with other platforms during migration.

· Cisco’s cloud environment ensures automatic updates and constant improvements without disrupting service, optimising management and reducing operating costs.

Cisco’s new cloud platform offers scalability and adaptability to hybrid or remote working models, without requiring additional investment in physical infrastructure.

The architecture incorporates advanced encryption, failover mechanisms and redundant data centres in Frankfurt and Amsterdam to ensure maximum availability.

The Provincial Council has access to statistics, reports and proactive alerts via Webex Control Hub, which facilitate the monitoring and optimisation of the platform.