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  • Omnichannel Omnichannel

    Improve the service you offer your customers by making it closer and more agile

In a world where competition is just a click away, it is essential to offer a faster and closer service to your customers, thus improving their experience with your company (cx)

Contact center solutions have evolved to become an ally that gives you a competitive advantage, offering a consistent experience for your customers, regardless of the channel chosen to communicate with you (voice, Whatsapp, social media, email). Providing more agile responses thanks to the automation of responses (bots) and integration with your corporate tools, and also providing greater control of your business.

The Cloud increases levels of flexibility and cost efficiency, guaranteeing a constantly updated service. At Telefónica Tech, regardless of the size of your business, we can provide you with the Omnichannel solution that best suits your needs. We have more than 20 years of experience implementing and managing these services. We offer you an end-to-end service, guaranteeing maximum availability.

BENEFITS FOR YOUR ORGANISATION

Easy and flexible

Easy and intuitive interfaces, easily customisable. Flexible business model, with high scalability.

End-to-end solution

The most comprehensive set of solutions on a unified platform, which also includes the management of voice and data channels. A single user experience, regardless of device.

Future-proof

As cloud solutions, they will always remain up to date; they are regularly updated with new functionalities, and can be integrated with third-party solutions thanks to their integration capabilities.

Secure

The service complies with data protection regulations and has multiple quality certificates.

SERVICES FOR YOUR ORGANISATION

Contact Center cloud solution, omnichannel, flexible and secure. Thanks to our ecosystem of suppliers, we can adapt to the needs of each client, offering the best alternatives to multinationals and large companies as well as to small and medium-sized companies.

More information
We want to help you find the perfect solution for your business
Contact our experts

Success Stories

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Verified solution with the AENOR Eco Smart seal

  • Learn about the environmental benefits of this solution
    Contact Center as-a-Service allows you to reduce your customers' energy consumption and associated CO2 emissions by not having to cover this service with your own equipment, networks or servers.
    We verify the Eco Smart seal of Contact Center as a Service with Blockchain, which allows you to check the environmental benefits of the solution at the time of AENOR certification.
    See blockchain certificate
    AENOR Eco Smart seal

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  • ⌨️ Have you ever wondered why the letters on your keyboard aren’t in alphabetical order? In the early typewriters, keys would jam when typing too fast. The solution? The invention of QWERTY to make typing smoother.

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  • Full traceability for El Guajiro: With IoT and AI, we have deployed a comprehensive solution that monitors each unit during the packaging phase, ensures regulatory compliance, and strengthens transparency.

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