Veta+, a specialist in home claims management and telephone support for insurance companies, faced the challenge of improving its telephone service to policyholders in 2020. They were looking for a contact center solution that would not only integrate with their own CRM (Claim Solver), but also incorporate new communication channels such as WhatsApp.

After conducting market research and a functional and technical analysis of its needs, Veta+ chose Telefónica and the Genesys Cloud contact center solution. Thanks to our expert support, the company has completely transformed its operations, adopting a scalable, secure cloud infrastructure that is accessible from anywhere. The integration of voice, data, and digital channels has enabled it to offer more agile and efficient omnichannel customer service. Big Data capabilities have also been incorporated to enrich claims management, improving the user experience and optimizing the organization's internal processes.