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About the project

Technology at the service of our guests: from plug-and-play suites, offered through the cloud, to desktop as a service and fully virtualised platforms. Meliá relies on digital native solutions as well as other technological solutions to improve and optimize all its systems and processes. Telefónica is the technology provider that offers access to Public Cloud environments. In this sense, Meliá leans on the services of Amazon Web Services (AWS) for this digital transformation path redefining its central reservation systems and other internal systems.

  • 5G, Edge and Cloud to enhance the customer experience

Case Study Highlights

Optimisation of productivity

Increased productivity and collaboration across the company.

Innovative and on the cutting edge

Standardisation and simplification of services worldwide.

Closer to customers

24/7 incident coverage every day of the year, guaranteeing both excellence in service and reduced response times.

Simultaneous translation

Simultaneous translation for the front desk and also from one to several languages for conferences. Plus messaging with simultaneous translation for room service.

Discover the technologies that have helped make this project possible

What others say about us

    "As a global hotel brand, the diversity of the guests attending events or staying with us is enormous. Being able to communicate effectively with anyone, in any language, in real time, is priceless."

    Chris Palomino, IT Vice President at Meliá Hotels International

Success Stories