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About the project

Oxford University Hospitals wanted to make use of the best technology possible to free up clinicians and hospital staff to spend more time with patients and make the most of limited resources. A transformative platform-as-a-service, Service Now solution helped the trust to achieve this goal, with efficient, self-serve IT support and a 360-degree view of critical transformation projects.

  • Challenges and solutions in the project

Highlights of the success story

Technology is key to helping the NHS

Respond to an increase in patient numbers with a limited workforce and resources.

Improved operational efficiency

Clinical and back-off staff can spend more time with patients rather than waiting for on-call IT support.

360-degree view of projects

Strategic Portfolio Management allows the hospital to manage its live projects via a single dashboard, gaining more detailed analysis of the budget, time, and impact these projects can provide.

This project sought to improve productivity and time spent with patients at the bedside

As well as gain a single view of projects that could help to reduce overall spending and improve speed and efficiencies.

87% of the 11,000 tickets logged

In the first 3 months for technical support were resolved via self-service.

Discover the technologies that have helped make this project possible

What others say about us

    “Telefónica Tech helped us to navigate a lack of resources, and time within our teams because we haven't got infinite resources. They have given us extra capability, and capacity to move projects along faster and deliver a better outcome quicker. One of the benefits from the ServiceNow implementation as an example the improved time for our staff to turn and look after patients.”

    Matt Harris, Digital Services Director, Oxford University Hospitals Foundation Trust

Success Stories