Hybrid Cloud
Cyber Security & NaaS
AI & Data
IoT & Connectivity
Business Applications
Intelligent Workplace
Consulting & Professional Services
Small Medium Enterprise
Health and Social Care
Industry
Retail
Tourism and Leisure
Transport & Logistics
Energy & UtilitiesOxford University Hospitals wanted to make use of the best technology possible to free up clinicians and hospital staff to spend more time with patients and make the most of limited resources. A transformative platform-as-a-service, Service Now solution helped the trust to achieve this goal, with efficient, self-serve IT support and a 360-degree view of critical transformation projects.
About the project
Highlights of the success story
Technology is key to helping the NHS
Respond to an increase in patient numbers with a limited workforce and resources.
Improved operational efficiency
Clinical and back-off staff can spend more time with patients rather than waiting for on-call IT support.
360-degree view of projects
Strategic Portfolio Management allows the hospital to manage its live projects via a single dashboard, gaining more detailed analysis of the budget, time, and impact these projects can provide.
This project sought to improve productivity and time spent with patients at the bedside
As well as gain a single view of projects that could help to reduce overall spending and improve speed and efficiencies.
87% of the 11,000 tickets logged
In the first 3 months for technical support were resolved via self-service.
