Discover how Telefónica Tech partnered with Virgin Money to revolutionize its client onboarding process, significantly boosting customer acquisition and streamlining operations through the implementation of Microsoft Power Platform and Dynamics 365. Virgin Money, a leading UK banking and financial services organization, embarked on a digital-first approach to disrupt the business banking market. Faced with a manual, time-consuming client onboarding process for business banking accounts, Virgin Money partnered with Telefónica Tech to implement a fully digital solution. Leveraging Microsoft Power Platform and Dynamics 365, the new onboarding platform integrated various systems, automated decision-making, and enhanced customer experience. The result was a significant increase in customer acquisition, reduced processing times, and improved efficiency. This transformation not only helped Virgin Money compete with challenger banks but also positioned it as a market leader in digital banking.
Power Platform is a comprehensive automation platform that includes the following solutions: Power Apps, Power Automate, Power BI, Power Pages and Copilot Studio. Telefónica Tech supports you from the beginning of the project (assessment and strategy) to the support after the go live, passing through the deployment, consulting or training phases.