Dynamics 365

We help you make the most of the AI tools (Copilot) that Microsoft provides natively, giving you a competitive edge through the power of an agent-enabled CRM system.

The journey towards digital acceleration and business growth involves implementing a global cloud-based ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) system that enhances productivity, control, and efficiency across all processes.

The challenge lies in finding a modern solution that can effectively optimise day-to-day workflows, ensure regulatory compliance, and adapt to your company’s growth. Regardless of its size, your customers are your most valuable asset, and effective relationship management is the foundation of long-term success.

Making effective use of AI capabilities available today also poses a challenge for businesses. At Telefónica, we guide you through an adoption roadmap designed to maximise the value of AI, applying a specific methodology and clear steps to follow.

The first step is to understand how AI within your ERP can transform your organisation by shaping the art of the possible. Next, we lay the groundwork for a successful implementation and move quickly to deliver use cases and drive adoption. Finally, once the optimal maturity level is reached, we take data usage to the next stage with AI, unlocking the ability to monetise these assets.

At Telefónica Tech, we provide an all-in-one solution: Microsoft Dynamics 365, a suite of applications designed to connect your entire company and strengthen relationships with every customer. You’ll have access to the only portfolio of intelligent business applications that helps you achieve operational excellence and deliver more engaging customer experiences.

This system also offers total flexibility and limitless possibilities. You can tailor Dynamics 365 to your business needs and customise the solution with Microsoft Cloud and hundreds of enterprise and productivity tools you already use. At the same time, you can take advantage of Microsoft’s native AI tools to enhance employee performance and increase customer satisfaction.

In short, you can connect teams, processes, and data across your organisation to deliver exceptional customer experiences and achieve true operational agility.