• Customer Management (CRM) Customer Management (CRM)

    Transform sales, marketing and customer service operations processes to drive growth and NPS improvement

In the new era of digital transformation, your customers expect to receive an excellent digital experience and for this you need to have a complete and comprehensive view of your contacts with them. CRM solutions help you put your customer at the center so that your sales teams can be more productive thanks to having all the relevant information and focus and prioritize your sales actions.

If you want to increase and speed up your sales, as well as build customer loyalty, CRM solutions are essential for your business and will help you establish valuable and lasting relationships with your customers.

Despite the benefits offered by business applications, their implementation poses some challenges that companies must face, and that Telefónica Tech can help you overcome. These barriers or challenges can be, for example: the evaluation of the performance of the map of processes and systems on which the business is supported, the choice of the appropriate platform and change management, as it can generate resistance or difficulties on the part of employees.

BENEFITS FOR YOUR ORGANISATION

Large team of functional and technical consultants

We have experts in different technologies that will support you during the discovery, design, and implementation phases of the solutions that will increase the productivity of your sales teams.

Data management and analysis

Gathering, storing, and analyzing data relevant to business decision making provides valuable insight into business performance and compliance, helping to identify opportunities for improvement and growth.

Personalization and enhancement of the customer experience

Offering personalized experiences to customers increases their satisfaction and loyalty with the company, which is reflected in greater customer retention and acquisition, as well as in greater differentiation from the competition.

Flexibility

To establish different live exit strategies: big bang, functionality or geography. Offer your customers the possibility to shop wherever they are, increasing your potential market.

SERVICES FOR YOUR ORGANISATION

This cloud-based CRM platform provides all departments in your organisation, including marketing, sales, customer service and e-commerce, with a unified view of your customers in one integrated platform.

This cloud suite brings together the best applications and Artificial Intelligence for business processes such as CRM and ERP, and integrates natively with office and collaborative tools (Microsoft 365), and Business Intelligence (Power BI). Capable of maximizing the value of data for the user thanks to the incorporation of Artificial Intelligence.

A solution for small businesses that need a simple but complete CRM that allows them to record business information about their customers from anywhere in a fast and easy way.

We want to help you find the perfect solution for your business