• Customer Management (CRM)

    Salesforce

    Get a unified view of your customers

With Telefónica Tech, you have the possibility of adopting any of the Salesforce framework solutions according to your company’s needs.

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Today, businesses must differentiate themselves from competitors by leveraging the insights provided by their customers, engaging with them, and learning from every interaction to increase their value proposition.

In this regard, Telefónica Tech’s commercial portfolio offers the implementation and configuration of any of the predefined Salesforce solutions, tailored to the needs of your organisation and scalable as your business evolves.

Functional services within the Salesforce ecosystem are delivered by our Telefónica Tech team, which manages the entire Salesforce platform for the Telefónica Group. This expertise enhances our value proposition for clients, providing unique differentiating capabilities.

OUR VALUE PROPOSITION

Our service

At Telefónica Tech, we can cover all of our clients’ needs from licence sales to the full range of functional areas and tools within the Salesforce ecosystem, supported by our consulting team. We work across Salesforce Clouds such as Sales Cloud, Service Cloud and Marketing Cloud, as well as the associated tools for data analytics.

What does it allow?

Flexibility: your company can reorganise CRM elements according to its needs and priorities, and do so whenever required.
Wide range of options and applications: in addition to the system deployed in the cloud, you can access numerous applications available through AppExchange.
Access to the world’s largest cloud CRM platform: a vast ecosystem, with all the advantages that come with it.

BENEFITS FOR YOUR COMPANY

Global consulting

We provide a multidisciplinary approach with solutions developed through a strong global presence and recognised technical expertise.

Competence in processes

Outstanding skills in knowledge of commercial, after-sales and marketing processes

Flexibility

To set up different live exit strategies: big bang, functionality or geography.

Technology expertis

Leaders in digital transformation projects leveraging Salesforce technology and its suite of applications, with end to end delivery capabilities.

OUR DIFFERENTIAL VALUE

  • OUR DIFFERENTIAL VALUE 1

    We are leaders in digital transformation projects leveraging Salesforce technology.

  • OUR DIFFERENTIAL VALUE 2

    We have a global presence. Our professional services provide a multi-disciplinary and global approach.

  • OUR DIFFERENTIAL VALUE 3

    We have outstanding capabilities in the knowledge of commercial, after-sales and marketing processes.

Success Stories

Go to Success Stories

Verified solution with the AENOR Eco Smart seal

  • Learn about the environmental benefits of implementing this solution
    The Salesforce solution enables organizations to optimize energy use and lower CO2 emissions through shared platforms that provide service.
    We verify the Salesforce Eco Smart seal with Blockchain, allowing you to verify the environmental benefits of the solution at the time of AENOR certification.
    See blockchain certificate
    AENOR Eco Smart seal

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