Robotic Process Automation (RPA)

What is Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that enables the configuration of “software robots” capable of mimicking human actions across digital systems. These robots perform repetitive, rule-based tasks such as entering data into forms, generating reports, or processing requests.

What benefits does it bring to businesses?

RPA frees teams from routine tasks so they can focus on higher value-added activities. At the same time, it reduces errors, increases execution speed, and improves operational efficiency. In sectors such as banking, telecommunications, or insurance, this results in higher productivity and a better experience for both customers and employees.

When is it used?

It is applied where tasks are repetitive, predictable, and require interaction with multiple applications. Common examples include invoice processing, customer support through bots, financial data reconciliation, and human resources administration.