Dynamics 365

We help you unlock the full potential of Microsoft’s native AI tools (Copilot), gaining a competitive edge with the power of an ERP system enhanced by an intelligent agent.

The journey to digital acceleration and business growth requires implementing a global cloud-based ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) system that improves productivity, control, and efficiency across all internal and external processes in your organisation.

The challenge lies in finding a modern solution that effectively streamlines everyday workflows, ensures regulatory compliance, and adapts to your company’s growth. Regardless of your company’s size, customers are your most valuable asset, and managing those relationships effectively is the foundation for success.

Effectively adopting today’s AI capabilities also represents a challenge for businesses. At Telefónica, we can guide you along an adoption roadmap designed to maximise the value of AI, analysing your needs and establishing a series of steps through a proven methodology.

The first step is to understand how AI within your ERP can transform your organisation by shaping the “art of the possible.” From there, we lay the foundations for a successful implementation, quickly deliver use cases, and drive enterprise-wide adoption. Finally, once the optimal level of maturity is reached, you will be able to take data usage to the next level with AI and monetise these assets.

At Telefónica Tech, we provide a comprehensive solution that gives you everything you need in one place: Dynamics 365, a suite of applications designed to connect your entire business and every customer. You will have access to the only portfolio of intelligent business applications that enables operational excellence and creates more engaging customer experiences.

This system also offers total flexibility and endless possibilities. You can tailor Dynamics 365 to your business needs and customise the solution with Microsoft Cloud and hundreds of business and productivity tools you already use. In addition, you can leverage Microsoft’s native AI capabilities to enhance employee performance and increase customer satisfaction.

In short, you will be able to connect teams, processes, and data across the organisation to deliver exceptional customer experiences and achieve true operational agility.